Terms & Conditions

Welcome to GreetVape, your go-to destination for all vaping products! We're delighted to have you on board. Before you dive into the world of GreetVape, please take a moment to acquaint yourself with our terms and conditions. We've crafted them with the utmost care to ensure your vaping experience is exceptional.

What These Terms Encompass?

1.1 - Our terms and conditions serve as the foundation for our agreement with you, laying out the rules of engagement for using our website and purchasing our vaping products.

1.2 - We strongly recommend thoroughly reading these terms before placing your order. They shed light on who we are, how we deliver our products, your rights to amend or terminate the contract, dispute resolution mechanisms, and other vital details. If you spot any errors or have questions, please contact us.


To shop at GreetVape, you must be 18 years or older. We take age verification seriously, and in some cases, we may ask for proof of age before finalising your order.

About GreetVape:

2.1 - We are operating under the banner of Albert Trading LTD T/A Greetvape.co.uk. Our company number is 11139290, an our headquarters can be found at 276 Park Rd, Dingle, Liverpool L8 4UE.

Getting in Touch:

2.2 - Have you got any queries or need assistance? Just shoot us an email at support@greetvape.co.uk. We're here to help!

Staying Connected:

2.3 - Should the need arise for us to get in touch with you, we'll either give you a call using the phone number you've provided with your order or send you an email to the address you've shared.

Our Contract with You:

3.1 - The contract between you and GreetVape springs to life when we accept your order. This happens once we've contacted you, confirming your order's status.

3.2 - If, for any reason, we can't fulfil your order, we'll promptly notify you via email. This could be due to a product being temporarily out of stock, pricing or description discrepancies, safety concerns, or if we suspect you're below 18 or not residing in the UK.

3.3 - Each order comes with its unique order number. Always keep it handy when reaching out to us about your order.

3.4 - The Tobacco Products Directive (2014/40/EU) restricts certain products for sale within the EU. During checkout, we'll communicate if any products are unavailable for your location.

3.5 - If you're shopping from outside the UK, it's your responsibility to ensure our products comply with your local laws. We won't be held accountable for items seized by customs or failing to meet local regulations.

3.6 - We're only authorised to sell to adults aged 18 and above. We do not sell e-cigarettes or related items to individuals under 18 years old. We reserve the right to request identification if we have reasonable grounds to suspect you're underage.

Our Products:

4.1 - Product Images: The product images on our website are for reference purposes only. While we've made every effort to represent colours accurately, variations may occur due to your device's screen settings.

4.2 - Packaging Variations: Please note that product packaging may differ from what's displayed on our website. Regrettably, we can't accept returns solely based on packaging differences.

4.3 - Prioritising Safety: We strongly advise you to peruse the product instructions before usage, as e-cigarettes have inherent safety considerations.

Making Changes to Your Order:

5.1 - If you wish to modify your order, don't hesitate to contact us. We'll do our utmost to accommodate your request and inform you of any associated pricing or delivery adjustments.

Our Right to Make Changes:

6.1 - We may make minor updates to our products to align with new regulations and safety standards. These changes should be fine with your product experience.

Providing the Products:

7.1 - Delivery Costs: - Delivery charges are transparently displayed on our website.

7.2 - Delivery Times: Delivery Times: We'll communicate the expected delivery date during the ordering process. Our aim is to deliver products within 30 days of order confirmation.

7.3 - Unforeseen Delays: In cases where external factors cause delays, we'll promptly inform you and take measures to minimise disruptions. While we can't be held responsible for delays due to such events, you're welcome to reach out if you wish to cancel the contract.

7.4 - If You're Not Home: If there's no one available to accept delivery and the package won't fit through your letterbox, our delivery person will leave clear instructions for rescheduling or collection.

7.5 - Failure to Reschedule: Should you fail to reschedule or collect the items within 14 days of a failed delivery attempt, we'll reach out to you. Additional charges may apply, and if we can't establish contact, we may opt to terminate the contract.

7.6 - Ownership of Products: As soon as we deliver the products to your provided address, they become your responsibility.

7.7 - Becoming the Owner: Ownership of the products transfers to you once they leave our premises and are en route to your address.

Your Right to End the Contract:

8.1 - You have the right to terminate the contract under specific conditions. Whether it's a product issue, our performance, or a change of mind, your rights are outlined in clauses 8.2 and 8.3.

8.2 - Terminating the Contract: - You can terminate the contract immediately if:

  • We inform you of a price or description error.
  • Significantn delays are expected due to factors beyond our control.
  • You have a legal right to end the contract due to our actions.

8.3 - Change of Mind: If you've changed your mind about a product (within the cooling-off period), you may be eligible for a refund. Please refer to clause 8.3 for details.

8.4 - Goodwill Guarantee: Goodwill Guarantee: GreetVape offers a generous 30-day return policy for UK customers. While this goes beyond your legal rights, it allows you to return unused products. Your legal rights for defective or misrepresented items remain unaffected (see clause 11.2).

8.5 - Rethinking Your Decision:Unless your items are delivered in multiple shipments, you have 30 days from the day of delivery (or the final delivery in the case of multiple shipments) to change your mind and return items.

How to End the Contract with Us?

9.1 - To terminate the contract, please email us at support@greetvape.co.uk, providing your name, order number, or name and residential address.

9.2 - Returning Products: To exercise your right to cancel the contract, you must return the items within 14 days of notifying us. Please reach out to us before returning items, and include a note with your name, order number, and reason for return. We recommend using a traceable shipping method to avoid loss. We can only issue a refund once we've received and verified the items.

Who Covers Return Shipping Costs?

9.3 - We'll cover the return shipping costs in the following cases:

Defective or Inaccurately Described Products:

If you're terminating the contract due to an impending product change, pricing, or description error, delivery delay beyond our control, or our wrongdoing.

9.4 - Refund Method: We'll refund the full amount, including shipping charges, to your original payment method. Please note the deductions outlined in clause 9.5 may apply.

9.5 - Information regarding withdrawals from returns, if you use your right to withdraw or claim the right to change of heart. 

  • We might lower the refund on purchases made (excluding delivery charges) if you handled the products in such a way that wouldn’t be authorised in a store. This will be necessary in order to reflect the diminished value of the items. If we have already returned the money before we inspected the goods and later it was confirmed that you mishandled the products, you must pay us appropriate charges.
  • Your maximum return on delivery charges will be the least expensive option for delivery that we offer to our customers. For example, if there is a set price for a 2-3 day delivery option and you had selected the 24-hour delivery option at slightly higher charges, you will only be reimbursed the amount that would have been paid for the normal delivery option. Also, you need to be aware that we refund delivery costs only when we are at fault.

9.6 - Refund timing: We will process your refunds as soon as possible. If you use your right to cancel the order, we will refund the amount within 14 days of receiving the returned items. Refer to clause 9.2 for further details on how to send a product to us for return. 

Timing of Refunds:

We'll process refunds promptly within 14 days of receiving your returned items. For more information on returns, refer to clause 9.2.

Our Rights to End the Contract:

10.1 - If you don’t give us enough reasonable time for delivery or collection, we may reserve the right to terminate the contract for the affected product.

Products Issues?

Please feel free to contact us at support@greetvape.co.uk if you encounter any issues with our products. We're here to assist you.

If You Experience A Problem With the Order:

11.1 - How to let us know about the issue: You can contact us at support@greetvape.co.uk if you have any issues or inquiries regarding the product(s).

11.2 - Your legal rights overview: although we are obliged to provide you with products according to the agreement, it has no bearing on any of your legal rights.

11.3 - You should return the items you do not wish to use. Moreover, if you want to use your legal right to reject the order, you must post the items back to us. For further information and instructions on returning of orders, kindly refer to the clause 9.2.

Price and Payment:

12.1 - Product Pricing: Our product prices, which include Value Added Tax (VAT), are clearly displayed during the order process. We strive for price accuracy, but please refer to clause 12.3 for our pricing policy.

12.2 - VAT Rate Changes: If there are any changes in the VAT rate between order placement and delivery, we'll adjust the rate accordingly unless you've already paid in full.

12.3 - Pricing Errors: If there occurs any pricing error, we will verify the correct price. If it's lower, we will charge the lower amount. If it's higher, we will be contacting you for confirmation. In some cases, we may cancel the contract and issue a refund.

Our Responsibility for Loss or Damage:

13.1 - Accountability: We take responsibility for foreseeable losses or harm resulting from our breach or lack of reasonable care and skill. However, we're not liable for unforeseeable loss or harm. For full details, please refer to clause 13.2.

13.2 - Exclusions: Our liability doesn't exclude or limit your legal rights related to the products, including those outlined in clause 11.2. This takes on the liability of physical harm caused by our negligence or that of our employees, agents, or subcontractors.

13.3 - Business Losses: We are exclusively proffering products for personal and household use. Therefore, we won't be responsible for loss of profit, business interruption, or loss of business opportunity resulting from commercial or resale use.

How We Use Your Personal Information?

14.1 - Personal Data Usage: With your consent during the order process, we'll use your personal information to:

  • Provide products to you.
  • Process your payment.

Share information about similar products, which you can opt out of any time.

14.2 - Disclosure: We only disclose your personal information when required or permitted by law.

Other Important Terms:

15.1 - Assignment: - We may transfer our rights and obligations under these terms to another organisation, but we'll notify you in writing. You cannot assign your rights without our permission.

15.2 - Beneficiaries: - Beneficiaries: These terms solely benefit you and us; no other parties can enforce them.

15.3 - Severability: The remaining clauses will remain in full force and effect if any part of these terms is deemed unlawful.

15.4 - Enforcement Delay: Failure to enforce any obligations immediately does not waive our right to enforce them later.

15.5 - Governing Law: These terms fall under the English law. Depending on your location, you may initiate legal proceedings in English, Scottish, or Northern Irish courts.

Using our website, GreetVape, you agree to adhere to these terms and conditions, our privacy policy, and our returns and refund policy. At GreetVape, we're dedicated to making your vaping journey enjoyable, safe, and seamless. Thank you for choosing GreetVape!