Return & Refund Policy

At GreetVape, we strive to ensure you're completely satisfied with your purchase. If something isn't right, we're here to help with a straightforward and hassle-free return and refund process.

How to Initiate a Return

To start a return:

  1. Contact Us: Email our Customer Support through the Contact Us info.
  2. Provide Details:
  • Your full name
  • Registered email address or mobile number
  • Order number
  • Reason for return
  • List of items you're returning

Return Eligibility & Timeframe

You can return items within 30 days of your original purchase, provided they meet the following conditions:

  • Unused & Unopened: Items must be in their original, unopened packaging.
  • Resalable Condition: Products should be in a condition suitable for resale.

Change of Mind Returns

If you've changed your mind about a product:

  • Unopened: The product must remain unopened.
  • Secure Packaging: Ensure it's securely packaged for return.
  • Return Shipping: You're responsible for the return shipping costs.
  • Tracking: Provide tracking information for the returned item.

Please send returns to:

GreetVape Returns

Albert Trading LTD T/A GreetVape 40 Liscard Way, Wallasey, England, CH44 5TP

Faulty, Damaged, or Incorrect Items

If you receive a faulty, damaged, or incorrect item:

  • Contact Us Immediately: Reach out to the support team as soon as possible.
  • Provide Evidence: Include a clear video or photo showing the issue.
  • Resolution Options: We’ll offer a replacement, discount code, or a full refund, depending on the situation.

Refund Process

  • Refund Method: Refunds will be processed to your original payment method.
  • Timeframe: Expect your refund within 14 days of us receiving the returned item.
  • Shipping Costs: We only refund shipping costs if the return is due to our error.

Important Notes

  • Underage Orders: We do not accept orders from individuals under 18. If an order is placed by someone underage, the parent or guardian is responsible, and no refund will be issued.
  • Opened or Used Products: We cannot accept returns on opened or used products unless they are faulty.

Need Assistance?

Our friendly team is here to help!

Visit Our Local Vape Shops

Prefer to shop in person or need assistance? Visit any of our four convenient locations:

Frequently Asked Questions (FAQs)

How do I return an item?

Simply email us at the customer support team with your order details and reason for return. We'll guide you through the process.

Can I return an opened or used product?

Generally, we don't accept returns on opened or used products unless they're faulty. Please contact us to discuss your situation.

Who covers the return shipping costs?

If you're returning an item due to a change of mind, you're responsible for the return shipping costs. If the return is due to our error, we'll cover the costs.

When will I receive my refund?

Refunds are processed within 14 days of us receiving the returned item.

Do you offer exchanges?

We don't offer direct exchanges. If you need a different product, please return the unwanted item for a refund and place a new order.

What if my item is faulty?

If your item is faulty, please contact us immediately with evidence of the issue. We'll arrange a replacement, discount, or refund as appropriate.

Can I return items purchased in-store?

Our return policy applies to online purchases. For in-store purchases, please contact the specific store where you bought the item for their return policy.