Privacy Policy

Information We Collect

We only collect information that we need to serve you better. When you interact with our site, for example, by creating an account, placing an order, or contacting us, you may be asked to provide certain personal details. The types of personal information we collect include:

• Identity and Contact Details: Your name, billing and delivery address, email address, phone number, and other contact information.
• Account Information: If you create an account, we collect login details (such as username and password) to secure your account.
• Age Verification Data: Your date of birth or other information to confirm you are over 18, as required by law for purchasing vaping products.
• Demographic Details: Optional information like your postal code, preferences, and interests (for example, your flavour or product preferences) that you may choose to provide in surveys or account profiles.
• Payment Information: Details necessary to process payments (e.g. credit/debit card information). Note: We do not store full payment card details on our servers – payments are handled securely by our accredited payment providers.
• Website Usage Data: When you visit our site, we automatically collect some technical data such as your IP address, browser type, device information, and browsing behaviour (e.g. pages visited, time on site). This helps us understand how our website is used.

We collect this information directly from you when you fill out forms or make a purchase, and through automated means like cookies (described below). All personal data we collect is provided by you with your knowledge (for example, by entering details at checkout or signing up for our newsletter) or gathered automatically as you use our site.

How We Use Your Information

We use your personal information only for legitimate business purposes and to improve your experience. In plain terms, here’s how GreetVape uses the information we collect:

• To Process Orders and Provide Services: We use your name and address to fulfil your orders and deliver products to you. Your email and phone number may be used to send order confirmations, receipts, and status updates (shipping notifications, etc.), ensuring you know exactly what's happening with your purchase.
• Account Management: For registered users, your information allows you to log in to your account, save preferences, view order history, and use other account features seamlessly.
• Customer Support: If you contact us with questions or issues, we will use your information to assist you, respond to your inquiries, and provide effective customer service.
• Updates and Marketing (With Your Consent): We may use your email or contact info to send you newsletters, details about new products, special offers, or vaping tips and guides, but only if you have opted in to receive such marketing communications. (You can opt out any time, as described in the Your Rights and Choices section below.) Our aim is to keep you informed about products or deals you find helpful, without overwhelming you.
• Personalization: We want to make your shopping experience personal and enjoyable. Information like your past orders or browsing history may be used to recommend products you might like, or to tailor the content you see on our site (for example, showing relevant vape kits or e-liquids that match your interests).
• Analytics and Improvement: We analyze usage data (like browsing patterns and site traffic) to understand trends and preferences. This helps us improve our website layout, product selection, and overall service. For instance, knowing which pages are popular or where users spend the most time helps us optimize the site for a better user experience.
• Legal Compliance and Age Verification: As a seller of vaping products, we are legally required to verify that customers are adults (18+). We use date of birth or verification checks to ensure compliance with age restrictions. Additionally, we may use or disclose information as needed to meet legal obligations (such as tax record-keeping, fraud prevention, or responding to lawful requests from authorities).
• Safety and Security: Information is also used to protect against fraud, unauthorized transactions, or other illegal activities. For example, we might use certain data to verify identity during checkout or to monitor for suspicious activity on our site, in order to keep our platform safe for all users.

We will never use your personal data for any purpose that is incompatible with the reasons outlined above, and we do not engage in any form of selling your personal information to third parties. All usage of data is in accordance with applicable laws and based on a valid legal basis (such as fulfilling a contract, your consent, or our legitimate interest in improving our services).

Cookies and Tracking Technologies

Like most websites, GreetVape uses cookies and similar tracking technologies to enhance your experience and gather data about how our site is used. Cookies are small text files stored on your device when you visit a website. They serve several functions on our online vape shop, such as:

• Essential Cookies: These are necessary for the site to function properly. For example, they keep you logged in, remember what’s in your cart, or enable you to move smoothly through checkout. Our website cannot operate correctly without these essential cookies.
• Analytics and Performance Cookies: We use these to understand how visitors navigate our site and to spot ways to improve. They help us see which pages are popular, how long people stay, and where they might encounter errors. This data is aggregated and anonymous – it doesn’t identify you personally, but it guides us in making the site better and more user-friendly.
• Preference Cookies: These cookies remember your preferences to save you time. For instance, they may recall your location or language choice, or other settings, so you don’t have to re-enter them each visit. This results in a more personalised experience.

We do not use invasive tracking or targeting cookies to follow you across other websites for advertising purposes (and we certainly don’t share your browsing habits with advertisers). Any cookies in use are primarily to support our site's functionality and gather statistical information.
Your choices: When you first visit our site, you will be notified about our use of cookies. You have control over whether non-essential cookies are used. You can choose to accept or decline cookies. Most web browsers automatically accept cookies, but you can usually modify your browser settings to decline cookies or alert you when a cookie is being placed.
Note: If you disable cookies, some parts of our website (like the shopping cart or account login) may not function properly, as these rely on cookies to work. Rest assured, even if you accept cookies, they only access information that you provide or that’s related to your activity on our site; they do not give us access to anything on your device beyond what you share. If you have any concerns about cookies, you can clear or manage them in your browser at any time.

How We Protect Your Data

Your security is our priority. We maintain strong security measures to safeguard your personal information against loss, theft, and unauthorised access or misuse. GreetVape employs a combination of technical, physical, and administrative security practices to protect your data:

• Secure Technology: Our website uses encryption (such as SSL/TLS) to ensure that sensitive data (like payment information and passwords) is transmitted securely. This means that when you enter personal details, they are encoded so that no one can intercept and read them during transmission. You can verify you’re on a secure page by looking for the padlock icon in your browser’s address bar.
• Safe Payment Processing: All transactions are processed through reputable payment gateways that are PCI-DSS compliant (Payment Card Industry Data Security Standard). This ensures your payment details are handled with industry-standard security. We do not store your full credit card numbers on our servers.
• Access Controls: Personal data we hold is stored on secure servers, and we limit access to authorised personnel only. Our team members are trained on the importance of privacy and are only allowed to handle your information on a need-to-know basis. For example, a customer service agent can view your order details to assist you, but cannot see your payment information.
• Monitoring and Prevention: We utilise firewalls, anti-malware tools, and monitoring systems to detect and prevent unauthorised access. If we detect any unusual activity or potential breach, we act quickly to contain and investigate it.
• Organisational Measures: Internally, we have protocols and company policies to ensure data is handled carefully. This includes regular training, confidentiality agreements with employees, and procedures for data handling and response in case of any security issue.

While we strive to protect your information with a high level of care, it's important to note that no website or internet transmission is 100% secure. However, we continuously update and upgrade our security practices to meet or exceed industry standards. By using our service, you acknowledge that you understand these inherent risks. We promise that we will never compromise on the security of our customers’ data and will take immediate action if any issue arises.

Sharing Your Information

We know how important it is to trust an online shop with your personal data. GreetVape does not sell or rent your personal information to third parties, and we never will. We only share your information in a few specific scenarios, all aimed at serving you or complying with the law:

• Service Providers (Trusted Partners): In order to run our business and fulfil your orders, we rely on a few trusted third-party service providers. For example, we share necessary details with payment processors to charge your credit card and with delivery companies (couriers or Royal Mail) to ship your order to your address. If we offer email newsletters, we may use a secure email service platform to send those out. In all cases, we only share the information required for the service (nothing more), and these partners are contractually obligated to keep your data confidential and use it only for the agreed purpose.
• Legal Requirements: We may disclose information if required to do so by law or in response to valid requests by public authorities (for example, for fraud investigation, tax reporting, or age verification audits). If, in the unlikely event, we are ever involved in a merger or acquisition, user information could be transferred to new ownership under the same privacy commitments.
• Protecting Rights and Safety: If necessary, we might share data to enforce our site’s Terms and Conditions , or to protect our rights, property, or the safety of our customers or others. For instance, we may exchange information with organisations for fraud protection and credit risk reduction.

Aside from these cases, your information stays with GreetVape. We do not share, trade, or disclose personal data to any third parties for their own marketing or other uses. If in the future we need to share information for any new reason, we will only do so with your consent or after updating this privacy policy to inform you. We remain fully accountable for any personal data shared with third parties and ensure they uphold the same standards of privacy and security that we do.

Your Rights and Choices

You are in control of your personal information. We believe in being transparent and giving you choices when it comes to your data. Under data protection laws, and as part of our commitment to you, you have several rights regarding the information we hold about you. Here’s a summary of your key rights and how to exercise them:

• Right to Access: You have the right to request a copy of the personal data we hold about you. This is often called a "Subject Access Request." We will provide you with this information, usually within 30 days, free of charge. If you want to know what data we have about you or to verify that we’re processing your information lawfully, just contact us and we’ll be happy to help.
• Right to Correction: If any of your information is incorrect, incomplete, or has changed, you have the right to have it corrected or updated. For example, if you move to a new address or change your email, you can update your details in your account settings or ask us to update them. We want to make sure we have accurate information so we can serve you best.
• Right to Deletion: You can ask us to delete your personal data if it's no longer necessary for us to retain it, or if you simply wish to withdraw your consent (in cases where consent is the basis for our processing). This is sometimes known as the "right to be forgotten." For instance, if you decide to close your account with us, you can request that we remove your personal details from our systems. Keep in mind, we might need to retain certain information when required by law (e.g., records of a transaction for tax or legal compliance), but we'll inform you if that's the case.
• Right to Restrict or Object: You have the right to restrict how we use your data or to object to certain processing activities. For example, you can object to using your data for direct marketing. If you choose to opt out of marketing emails, we will cease sending them. (Each marketing email we send also includes an easy unsubscribe link you can click to stop future emails.) Additionally, if you have a particular concern about how we’re using any piece of your data, let us know, and we will review or limit that usage as required.
• Right to Withdraw Consent: If we are processing any of your data based on your consent, you can withdraw that consent at any time. For instance, if you gave consent to receive our newsletter or promotional SMS, you can change your mind later, just use the unsubscribe mechanism or contact us, and we will remove you from the list. Withdrawing consent will not affect the legality of any processing we carried out before your withdrawal.
• Cookie Choices: As mentioned in the Cookies section, you have control over cookies. You can clear or disable non-essential cookies through your browser settings if you prefer. This gives you control over what kind of data is collected through tracking technologies.
• Right to Complaint: We sincerely hope we can address any concerns you have directly. However, if you believe we have mishandled your personal data or not respected your rights, you also have the right to lodge a complaint with the relevant supervisory authority. In the UK, this is the Information Commissioner’s Office (ICO). We encourage you to contact us first, though, and we will do our utmost to resolve your issue amicably and promptly.

To exercise any of these rights, simply reach out to us via the contact information provided below. We will respond and act on your requests as soon as possible, and certainly within any timeframes required by law. There is no fee for making a request regarding your data. Your privacy and satisfaction are extremely important to us, and we want you to feel comfortable and confident in all your interactions with GreetVape.

Data Retention

We will retain your personal information only for as long as necessary to fulfil the purposes we collected it, including any legal, accounting, or reporting requirements. For example, when you make a purchase, we will keep your order details for a certain period to comply with tax and warranty obligations. If you create an account or subscribe to our communications, we will keep your information until you delete your account or unsubscribe (or after a period of inactivity).
We periodically review the data we hold and securely delete or anonymise information that is no longer needed. Anonymous data that cannot identify you (for instance, aggregate analytics) may be kept longer for analysis purposes without further notice, since it poses no risk to your privacy. If you have any questions about our data retention practices, feel free to contact us.

Changes to This Privacy Policy

We may update or revise this Privacy Policy from time to time to reflect changes in our practices, technology, legal requirements, or for other operational reasons. When we make changes, we will post the updated policy on this page and update the "Last Updated" date at the top (or bottom) of the policy if applicable. Changes take effect immediately upon posting on our website. We encourage you to review our Privacy Policy periodically to stay informed about how we are protecting the personal information we collect.
If we make significant changes, we may also notify you by email or via a notice on our homepage. However, rest assured that we will not reduce your rights under this Privacy Policy without your explicit consent. Your continued use of the GreetVape website after any changes to this policy will be deemed acceptance of those changes.

Contact Us

We are always here to listen and help with any questions or concerns about your privacy. If you have any questions about this Privacy Policy or about how GreetVape handles your personal data, please contact us :

• Email: You can reach our support team. This is the quickest way to get a response regarding privacy matters (or anything else about our site).
• Postal Mail: If you prefer, you can write to us at our business address:
  Albert Trading LTD T/A Greet Vape
  40 Liscard Way, Wallasey, England, CH44 5TP
  Company Registration Number: 11139290
  Please mark your letter with "Attn: Privacy Officer" to ensure it reaches the right team.
• Online Contact Form: Alternatively, if our website has a Chat with us option, feel free to send us a message through that, and mention that your inquiry is about privacy.

We take every privacy inquiry seriously and will do our best to respond promptly. Your privacy is fundamental to our business, and we want to make sure you feel safe and respected when shopping with us. Thank you for being a part of the GreetVape community, and happy vaping, knowing that your personal information is in good hands!